The Promised Neverland, Vol. 18

The estimated delivery date of your MangaMart order and the shipping cost depends on which delivery speed you select during checkout, which factors in item availability, processing time, and transit time. Shipping times shown on MangaMart.com reflect how long the shipment will take to arrive after leaving the shipping facility, not after you place the order.

After your order has been placed, you can track your order status here.

Business Days are Monday through Friday, excluding holidays observed by the Post Office and UPS, such as New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Delivery dates are not guaranteed. Sometimes the availability of the items in your order may change while we are processing your order.

FOR PRE-ORDERED OR BACK-ORDERED ITEMS:

We will only ship orders out in one shipment. Therefore, if your order contains a pre-ordered or back-ordered item along with in stock item, we will only ship your order out once we have received the pre-ordered or back-ordered item. If you want to revive the in-stock item ASAP, you must place two orders; one for the items we have in stock and one for pre-ordered or back-ordered items.

LIABILITY

MangaMart.com is responsible for a package only until the carrier confirms that the order has been delivered for all deliveries. If the tracking information we have for you shows that the order has been delivered, but you have not received your package, please get in touch with our customer support department by email at support@mangamart.com, or click here to submit a support request. Be sure to include your name and order confirmation number in your message. We will be happy to investigate the matter with the shipper, but we cannot credit orders if the tracking number shows the package as being delivered (with or without signature).

RESHIPPING

If your order cannot be delivered due to an issue we caused and was returned to us by the carrier, we will reship it for free. However, if the problem was due to you providing an invalid or the wrong address and the order was returned to us by the carrier, we will require you to pay for the reshipment to the correct address.

At MangaMart, customer satisfaction is a top priority for us, which is why we offer customers a 30-day return policy. You can return any item for any reason within 30 days after receiving your item. You can also cancel any order that has not been shipped anytime.

Cancel Order & Receive Refund

Your order must not have been shipped to be eligible for an order cancellation. You cannot cancel an order that has been sent and must do a return instead.

To start a order cancellation, you need to email support@MangaMart.com

• Subject: Cancel order
• Body of email
• Order ID number 
• Reason for cancellation 

Return Item & Receive Refund

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, no damages, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you need to email support@MangaMart.com

• Subject: Return authorization needed 
• Body of email
• Order ID number 
• Reason for return 
• Item(s) you are returning

If your return is accepted, a return label, as well as instructions on how and where to send your package will be emailed to you within 48 hours. Please note while we will provide a return label for most cases, there are some incidents where the customer must purchase the return label. 

We do NOT provide return labels for customers outside of the contiguous United States. We do NOT provide return labels for products that are sold at 30% or higher discount.

Once your return label, is received:

• Pack the item(s) that you are returning to us securely.
• Enclose a copy of your packing slip.
• Attach the label that we emailed to you and ship the package.
• We are not responsible for the item until it arrives at our facility, please save your tracking information.

Once we’ve received and inspected your return we will let you know if the refund was approved within two business days.

If approved, you’ll be automatically refunded on your original payment method for the items returned to us. Please remember it can take some time for your bank or credit card company to process and post the refund.

You will only receive refund for the item your return and any sales tax or service fee you paid on those item. Shipping cost is not refundable.

Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order within 48 hours of delivery and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you purchase a box set you must open your box set and inspect the mangas inside within 48 hours of delivery. Please note that unless you purchases the extra protection shipping or insurance we do not considered minor dents to the box set itself as damage.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.