Shipping Policy

The estimated delivery date of your MangaMart order and the shipping cost depends on which delivery speed you select during checkout, which factors in item availability, processing time, and transit time. Shipping times shown on MangaMart.com reflect how long the shipment will take to arrive after leaving the shipping facility, not after you place the order.

After your order has been placed, you can track your order status here.

Business Days are Monday through Friday, excluding holidays observed by the Post Office and UPS, such as New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Delivery dates are not guaranteed. Sometimes the availability of the items in your order may change while we are processing your order.

SPLIT SHIPPING
We will only ship orders out in one shipment! Therefore, if your order contains a pre-ordered or back-ordered item along with a stock item, we will only ship your order out once we have received the last pre-ordered or back-ordered item. If you want to revive the in-stock item ASAP, you must place two orders: one for the items we have in stock and one for pre-ordered or back-ordered items.

You may request split shipping and get your order in multiple shipments by emailing us at support@mangamart.com. However, you will be required to cover the cost of all additional shipments. 

PRE-ORDERED VOLUMES 
You must order at least two weeks before the release date to get your pre-order volume shipped on or before the release date unless the publisher is Yen Press. All Yen Press titles must be ordered at least one month before the release date to get your pre-order volume shipped on or before the release date.

If you order your volumes two months before the release date or earlier, we most likely will be able to ship your volume out to where you will receive it on the release date. 

If you place a pre-order after the cut-off times mentioned above, your pre-order will be shipped anywhere between five to ten business days after the release date. 

BACK-ORDERED VOLUMES 
All back-ordered volumes will be shipped as soon as we get copies from the printing houses. However, if your order contains multiple backorder volumes, we will only ship out your order when we receive the last back-ordered volume. If you notice the volume(s) you wish to purchase are on backorder, please email us at support@mangamart.com to get an estimated time of delivery on the volumes. 

LIABILITY

MangaMart.com is responsible for a package only until the carrier confirms that the order has been delivered for all deliveries. If the tracking information we have for you shows that the order has been delivered, but you have not received your package, please get in touch with our customer support department by email at support@mangamart.com, or click here to submit a support request. Be sure to include your name and order number in your message. We will be happy to investigate the matter with the shipper, but we cannot credit orders if the tracking number shows the package as being delivered (with or without signature).

RESHIPPING

If your order cannot be delivered due to an issue we caused and was returned to us by the carrier, we will reship it for free. However, if the problem was due to you providing an invalid or the wrong address and the order was returned to us by the carrier, we will require you to pay for the reshipment to the correct address.