Yes, we are able to change your shipping address if your order has NOT been shipped. If your order has been shipped, the address cannot be changed.
To request change of delivery address please email us at support@MangaMart.com with the same email you used to place your order.
Unfortunately, we are not able to change the email address that is linked to an order. If you entered a wrong email address, you can still create an online account with that email to check on your order.
Yes, if your order has NOT been shipped. If your order has been shipped, we cannot cancel your order, but you can do a return.
To request cancellation of an order please email us at support@MangaMart.com with the same email you used to place your order. Be sure to include your order number as well as the reason for cancellation in your message.
Yes, you will receive a 100% refund
First, please note that we do not ship out orders during weekends or federal holidays. The only other reason your order takes more than 24 hours to ship is that it contains an item that is pre-order or back-ordered.
We do not make split shipments, so your order will only be shipped once the pre-order or back-ordered items arrive at our warehouse. If you wish to remove pre-order or back-ordered items from your order, please email support@MangaMart.com, and we will be more than happy to do so.
This depends on when you palace the order and the shipping service you picked.
With economy shipping, you will receive your pre-order volume as early as the release day and as late as four days after the release date. If you pick standard or express shipping, you will receive your pre-order volume on the release day.
All publishers expect for Yen Press: You must order at least two weeks before the release date to get your pre-order volume within the abovementioned time range.
Yen Press: You must order at least one month before the release date to get your pre-order volume within the abovementioned time range.
Items listed on mangamart.com as "Back-Order" cannot be fulfilled at the current time as we do not have any copies at our warehouse. However, more copies from the publisher are scheduled to arrive.
We will ship out back-ordered items as soon as we get them from the publisher. As always, we appreciate your patience and your support.
Each title, even volumes in the same series, has a unique due date. Therefore, to get an estimated arrival date for your back-ordered manga, please email support@MangaMart.com with your order number.
Please email us at support@MangaMart.com with the email you used to place your order with your new address or a safe address for us to ship your order to.
We are sorry to hear your items arrived damaged. Please send an email to support@MangaMart.com within 48 hours of delivery.
We are sorry to hear you received the incorrect item! Please send an email to support@MangaMart.com within 24 hours of delivery.
We apologize for any trouble with your order. If the order is declared "Lost in transit" and has not delivered past 14 business days of shipment, please email support@MangaMart.com
Yes, if your order gets canceled for any reason we will credit back the cost to your original form of payment right away. Depending on the bank or credit card, you’ll typically see it in 3–7 business days.
In an effort to get your order to you even faster, we are unable to add to your order once it has been placed. You may place a new order for any additional books that you would like to order.
Yes, as long as you order has not been shipped you can remove items from your order by emailing support@MangaMart.com
MangaMart.com ships to all 50 states in the US. Only U.S. Territories and Military APO/FPO addresses are eligible for overseas delivery.
We're sorry, but we do not ship orders nor takes payments with addresses outside the United States currently. However, we are actively working on expanding our operations worldwide.
No, we do NOT split shipments. Therefore your order will only ship once every item is packed and ready. This means if your orders contain a pre-order or back-ordered item, we will not ship out your order until the pre-order or back-ordered items arrive at our warehouse.
If you want to purchase a mix of an in-stock item and a pre-order or back-ordered item, we recommend placing two different orders if you wish to get the in-stock item quickly.
We currently work with UPS and USPS.
The Extra Protection Packaging service is offered when you purchase box sets. If you select the Extra Protection Packaging shipping, your box set will be double-boxed or packed using a box double the thickness of a standard shipping box.
The return period is 30 days from when you receive the item. For example, if the carrier has marked they delivered your order on June 1st, you have until June 30th to request a return.
Anything you order from us is eligible for return if the item is in the same condition that you received it, unworn or unused, with tags, no damages, and in its original packaging.
Yes, but you must contact us at support@MangaMart.com within 48 hours of delivery.
Unfortunately, we cannot accept returns for opened items as they would be considered used.
Yes, we do for most cases for customer located in the contiguous United States. However, there are some rare incidents where the customer must purchase the return label.
We do NOT provide return labels for customers outside the contiguous United States. We do NOT provide return labels for products that are sold at 30% or higher discount.
Once we've received your item, inspecting them may take up to two business days. After inspection, if the refund is approved, you'll be automatically refunded on your original payment method.
Yes, currently, we only sell manga in English.
Yes, we only sell new copies of manga. All box sets are also factory-sealed.
You will find the stock status of each item displayed on MangaMart.com.
In addition to processing times for In-Stock items, shipping timeframes range from 24 hours to two to four weeks for special order items.
Pre-Orders allow you to place an order for an item before the publisher has released it. The publisher is responsible for determining the item's release date and has the authority to change the release date. If a release date is changed, that new release date will be reflected on MangaMart.com once we are notified.
Items listed as Back-Order cannot be fulfilled now as we do not have any copies at our warehouse. However, more copies from the publisher are scheduled to arrive. We will ship out back-ordered items as soon as they get to our warehouse.
Items are deemed as Out of Stock when we no longer have any copies at our warehouse, and we are not scheduled to receive more copies from the publisher.
Back-Order: Items cannot be fulfilled now as we do not have any copies at our warehouse. However, more copies from the publisher are scheduled to arrive. While for most titles, we do not know when we will receive copies, but the publisher guarantees us that we will indeed receive copies of the title. Therefore, we allow customers to place an order on items that are back-ordered and ship out the items as soon as they get to our warehouse.
Out of Stock: We no longer have any copies at our warehouse, and we do not plan to get more copies from the publisher. Since we do not have any copies of the item, nor do we have a guarantee by the publisher to get more copies, we do not allow customers to place orders on items that are out of stock.
Unfortunately, we can not allow multi-forms of payment for online orders.
No, if you are unsatisfied with the items you received, you must return them and then place a new order to receive a new copy.
Sales tax is only collected on orders shipped to Texas (TX).
If you have any question that does not have an answer here, please email us at support@MangaMart.com and we will be happy to assist you.